Privacy Policy

PRIVACY PROTECTION

Statement on the protection and collection of personal data and its use

VIP CARS d.o.o. respects the privacy of its clients and uses personal data exclusively for the purposes set out in this Statement. The Statement on the protection and collection of personal data does not cover third-party websites that exchange links with this website (www.vip-cars.hr), and we accept no responsibility for them.

The Client provides personal data voluntarily; it is required in the vehicle purchase process, for communication with the Client and, in the case of specific consent, for the informational and promotional activities of VIP CARS d.o.o. VIP CARS d.o.o. guarantees the Client the privacy and security of all data received, and it will not be disclosed to third parties without the Client's explicit consent.

VIP CARS d.o.o. undertakes to protect the personal data of its customers by collecting only the necessary, basic data about customers/users required to fulfil our obligations; informing customers about how the collected data is used; regularly giving customers a choice about the use of their data, including the ability to decide whether or not to withdraw consent for their name to appear on lists used for marketing campaigns.

All user data is strictly kept and is available only to employees who need it to perform their work. All employees of VIP CARS d.o.o. and business partners are responsible for respecting the principles of privacy protection.

Google Analytics

Our website uses Google Analytics, a web analytics tool of Google Inc (“Google”). Google Analytics uses “cookies”, text files stored on your computer that are used to analyse the use of the website and the way visitors move through its content. The information generated by the cookies about your use of this website (including your IP address) is sent to and stored on Google's servers in the USA. An Internet Protocol address (IP address) is a numerical label assigned to each device (e.g. computer, printer, etc.) that is part of a computer network using the Internet Protocol for communication. The filtering option in Google Analytics allows you to exclude your own IP address from the results.

Google will use the collected data to evaluate your use of the website, to compile activity reports for website operators and to provide other services related to website activity and the use of internet services. Google may also transfer this data to third parties where required by law, or where a third party processes the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

The user, i.e. the Client, may refuse the use of cookies by changing the browser settings, which may reduce or prevent access to certain content on this website. By using this website, you consent to the processing of data by Google in the manner and for the purposes described above.

Use of cookies

In order to provide and ensure a customised and personalised service, this website uses “cookies” to store and track information about users. Cookies are small text files that websites use to identify their users and that your browser saves on the hard drive of your computer. This helps us determine the frequency of use and the number of users of our website, with the aim of providing a better user experience and functionality. You can delete cookies from your computer at any time by adjusting your internet settings, while your browser settings also allow you to completely refuse to accept cookies. See your internet browser's instructions for details. If you refuse the use of cookies, you may not be able to visit all the content of our website, and it may not contain all the intended elements.

Of course, you can also view our website without cookies. Most browsers accept cookies automatically. Our website does not in any way use cookies to collect personal data related to the use of your PC or your internet browsing.

Correcting and updating personal data

If a user's personal data (such as a postal code) changes, or if the user no longer wants our service, we make it possible to correct, update or remove the user's personal data in our possession. This can usually be done by sending an e-mail to vipcars.hr@gmail.com.

PRIVACY STATEMENT

VIP CARS d.o.o., Put Gospe Stomorije 2, 21216 Kaštel Stari, OIB (personal identification number): 96219459724, (hereinafter: VIP CARS) collects and processes the personal data of its customers and service users (hereinafter: data subject/s) in the course of its business and takes measures to ensure that the processing of personal data is lawful, fair and transparent.

In this respect, with regard to your personal data and in accordance with Regulation (EU) 679/16, VIP CARS may act as a controller and/or processor, and with this Statement we wish to inform you, our customers and service users, about the processing of your personal data, which data VIP CARS collects and how it is used.

You will also learn what your rights are regarding data processing and how you can exercise them. The collection, processing and use of data are carried out in accordance with data protection regulations, and the terms used in this Statement have the meaning defined by Regulation (EU) 2016/679.

1. Basic information about VIP CARS d.o.o. as Controller and/or Processor

1.1. Identity and contact details: VIP CARS d.o.o., Put Gospe Stomorije 2, 21216 Kaštel Stari, OIB: 96219459724, Republic of Croatia, www.vip-cars.hr

1.2. Contact details of the data protection officer: e-mail: vipcars.hr@gmail.com

2. How do we collect your data (legal basis for processing)?

2.1. VIP CARS collects personal data directly from you when concluding and performing mutual contracts, as well as during actions preceding the conclusion of a contract (offers, enquiries, purchases, requests as part of ordering products or services, sending enquiries or requests related to our products or services), or on the basis of your consent, via VIP CARS websites, as well as indirectly when you wish to purchase and/or use our services and goods through intermediaries or agencies, or when you exercise a right or use our services as part of business cooperation we have with our business partners, or on another lawful basis. Furthermore, we also collect personal data when you make it available to us yourself, e.g. when registering as a member of our services, by filling in forms or sending e-mail, and in similar situations in which you have chosen to provide us with data.

2.2. Use of services and goods: When you wish to conclude a contract with VIP CARS, request an offer, request a reservation of VIP CARS services and goods, and in any case when you enter into a contractual or business relationship with VIP CARS, we will need your personal data in order to provide you with the service or enable you to use our products or services in accordance with your request, or to respond to your request. When submitting your request for services or products, or when entering into a contractual relationship with VIP CARS, you will be informed of the type and amount of data you are obliged to provide us for the purpose of fulfilling your request or concluding and performing the contract (personal data we collect for the purposes of this point may include your first and last name, OIB, company or organisation name, address, telephone, e-mail address, driving licence details, card details and other data as required by the specific contractual relationship).

2.3. Use of the website: You can browse and use our websites (www.vip-cars.hr) anonymously, as no data is collected that would enable your identification as an individual, and you are not obliged to provide us with your personal data as a condition of using the site. When you use our website, we may store data for various security reasons. Such data may include the name of your internet service provider, the website through which you connected to our site, the websites you visited from our site, and your IP address. This data could lead to your identification, but we do not use it for that purpose. From time to time we use this data for statistical purposes, while ensuring the anonymisation of each user so that the person cannot be identified. By entering personal data in the fields provided on the websites, you confirm that you have voluntarily made your personal data available and that you allow it to be used for the purpose for which it was provided.

2.4. Consent: VIP CARS may also ask you for consent to process your data for a purpose which, by its ultimate intent, is not a condition for the performance of a contract, nor a legal obligation of VIP CARS, nor necessary for the conclusion and performance of a contract, nor in your legitimate interest (e.g. for marketing activities, offering new products and services, etc.). You are not obliged to give consent to such processing, but you are free to give it, and you may withdraw it at any time if you have given it. The request for consent must be presented to you in a manner clearly distinguishable from other matters, in an intelligible and easily accessible form, using clear and plain language.

2.5. Processing on legal, statutory or other grounds: VIP CARS, as a legal entity, is subject to legal and statutory obligations, which may also prescribe the obligation to process data for the purpose of fulfilling VIP CARS's legal and statutory obligations. In that case, VIP CARS processes your data on the basis of those legal and statutory provisions.

3. For what purposes do we process your data?

3.1. We process and use your data for the purposes for which it was collected, as well as for the performance of VIP CARS's legal or statutory obligations, e.g.:

• a) For the purpose of performing a contract to which you are a party, and to take actions at your request prior to concluding a contract (e.g. vehicle purchase, servicing, etc.);
• b) For the purpose for which you have given consent (e.g. offering new services or products; surveying satisfaction with services, etc.);
• c) Where processing is necessary to comply with VIP CARS's legal and statutory obligations (e.g. keeping accounting records);
• d) Where processing is necessary to protect your vital interests.

4. Do we share your data with third parties?

4.1. The data we have collected from you and about you remains in VIP CARS's databases. Your data may be provided to third parties:

• a) when this is our obligation under the law, or in response to legal proceedings or a request from competent law-enforcement institutions in connection with misdemeanour, criminal or court proceedings;
• b) to protect our rights, privacy, security or property, and the public;
• c) for administrative or technical support (e.g. to our accounting service processors) or other business purposes to facilitate transactions with you;
• d) for analysing our data, performing mobile analytics services, or maintaining and improving our services (subject to confidentiality agreements where appropriate);
• e) to seek appropriate legal remedies and limit damage that may be caused to us;
• f) to enforce the terms of any contract or business relationship with you, or our website terms and conditions;
• g) to process transactions with our subsidiaries or the intermediaries and agencies through which you contracted our services;
• h) in other cases with your consent.

4.2. Personal data may be transferred to another legal entity in the event of a transfer, change of ownership, reorganisation or merger of VIP CARS d.o.o. or a part of the company or its assets with another company.

4.3. We may disclose your personal data to third-party service providers (such as a payment processing provider for charging for goods and services, an e-mail provider that will send you notifications on our behalf, or customer-service subcontractors). These service providers may be located in a country different from your home country, such as the United States of America or a member state of the European Union. These service providers are contractually bound to maintain the confidentiality and security of your data. However, your data may be accessible to government authorities in accordance with applicable laws.

4.4. In cases of sharing data with third parties, VIP CARS will prohibit those parties from using your personal data for any purpose other than the agreed one and will oblige the business partner to keep personal data confidential.

5. Personal data retention period

5.1. The period for which your data is kept and stored depends on the type/category of data, the purpose for which it was provided or collected, and the laws or legal obligations to which VIP CARS is subject. We keep personal data for as long as prescribed by law, or for as long as necessary to provide the requested service or to fulfil the service or purpose for which you gave consent, unless the law provides otherwise (e.g. in connection with ongoing court proceedings).

5.2. Data relating to VIP CARS's legal and statutory obligations is stored for the period prescribed by the relevant laws — e.g. the obligation and period for keeping invoices and accounting documents (which also contain your data) is prescribed by the Accounting Act.

5.3. Data for which no retention period is prescribed by law or other regulations is stored for a reasonable period, taking into account the category of data and the purpose for which it was collected. Data collected for a specific purpose will be used only for that purpose, and after a reasonable period of time has elapsed and that purpose has been fulfilled, it will no longer be actively stored. Anonymised data may continue to be used for statistical and marketing purposes, archiving purposes and other analytical purposes. When providing this data, you will be informed of the retention period or the criteria used to determine the retention period of that data.

6. Your rights regarding data processing

6.1. With respect to all your personal data stored with us, you have the right to (i) access your personal data, (ii) rectify or complete the data, (iii) erasure, (iv) restriction of processing and (v) the right to object to processing and to data portability, and you have the right to lodge a complaint with the supervisory authority regarding the processing of personal data (the Croatian Personal Data Protection Agency), all in accordance with the applicable personal data protection regulations. If the processing is based on consent, you have the right to withdraw such consent at any time, with effect from the date of withdrawal.

6.2. You may submit a request to exercise your rights from the previous point using the contact details of the data protection officer stated above. In your request, you need to provide the necessary information about yourself so that we can respond to your request.

7. Are you obliged to provide us with your personal data?

7.1. When you request services from VIP CARS, submit a request, request an offer, or lodge a complaint in connection with a contract or its performance, it is necessary for you to provide us with your personal data required for your identification as a user of our services and, ultimately, for the conclusion and performance of the contract, or for resolving your request or complaint. Therefore, in these situations, providing your personal data is a legal and contractual obligation necessary for the conclusion and performance of the contract, or for resolving your request or complaint.

8. Is there automated decision-making at VIP CARS?

8.1. VIP CARS does not apply automated decision-making, nor is your profile created.

9. Security of your personal data on the Internet

9.1. The website www.vip-cars.hr protects your personal data from unauthorised access, use or disclosure. Data on computer servers is stored in a controlled, secure environment, protected from unauthorised access, use or disclosure.

10. Use of cookies

10.1. The websites www.vip-cars.hr use so-called cookies — text files placed on the user's computer by the internet server the user is using. The files are created when the browser on the user's device loads the visited web destination, which then sends the data to the browser and creates a text file (cookie). The browser retrieves and sends the file to the web destination's server (site, page) when the user returns to it.

10.2. Cookies are used for the functioning of all features of the websites and a better user experience, and can be temporary (stored only during a visit to the websites) or permanent (remaining stored on the user's computer after the visit). www.vip-cars.hr uses third-party cookies to obtain statistical data on visits and the way our websites are used. The data collected includes the user's IP address, browser data, language, operating system and other standard data, which is collected and analysed exclusively in anonymised and aggregate form, except where it concerns user data. VIP CARS's websites do not contain cookies that enable programs to be run or viruses to be placed on your computer.

10.3. The pages www.vip-cars.hr use Google Analytics statistics; for the third party's cookie rules, please refer to Google Analytics. From time to time we may also collect data on how users use our website using other tools similar to Google Analytics.

10.4. Preventing cookies: If you do not agree to their use, you can easily delete (or prevent) cookies on your computer or mobile device using your browser settings. For more information on managing cookies, visit the pages of the browser you use or www.allaboutcookies.org. Since the purpose of cookies is to improve and enable the use of our websites and their processes, please note that by preventing or deleting cookies you may disable the functioning of these features or cause them to work and look differently in your browser.

Cookie Statement

We use cookies for visit statistics — they are set exclusively with your consent via the consent window. You can change or withdraw your consent at any time. Cookies used by this website:

Legal notices

Although all measures have been taken to ensure the accuracy of the information on this Website, the information on the Website may contain technical inaccuracies or typographical errors. The information contained on the Website may be changed at any time without prior notice. Furthermore, Vip Cars d.o.o. reserves the right to change products or services, including their prices, at any time.

Vip Cars d.o.o. shall in no event be liable to anyone for any direct, indirect, consequential or other types of damage arising from any use of the Website including, without limitation, any lost profit, business interruption, loss of programs, loss of data or otherwise.

Vip Cars d.o.o. hereby disclaims all warranties and representations for the Website, as well as for other websites you may access through the Website. Those websites are provided for convenience, which does not mean that Vip Cars d.o.o. endorses or accepts any responsibility for the content or use of such websites. In addition, it is your responsibility to take reasonable precautions and ensure that the device you use to access the Website (and the related software) is protected from viruses, worms, Trojan horses and other similar destructive programs.

Any warranties and representations on the Website for products or services of Vip Cars d.o.o. that you purchase or use will be subject to the agreed terms and conditions in the contract for those products or services.

Any content available on the Website is the copyright of Vip Cars d.o.o. and may be used exclusively for the purpose for which it was made available — informing the users of the Website. Any reproduction or distribution of the content is expressly prohibited and may result in misdemeanour or criminal liability.